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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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INTELLECTUAL PROPERTY RIGHTS

In the event of any concerns or complaints about possible violation of intellectual property rights, please send us an email at emy.xu@foxmail.com, identifying with specificity the rights alleged to be violated and the accused product(s).

(This email address is just for intellectual property rights and legal issues. Other requests may not get a response.)